VoIP and IP telephony are becoming increasingly popular with large corporations and consumers alike. For many people, Internet Protocol (IP) is more than just a way to transport data, it’s also a tool that simplifies and streamlines a wide range of business applications. Telephony is the most obvious example. VoIP—or voice over IP—is also the foundation for more advanced unified communications applications—including Web and video conferencing—that can transform the way you do business.
What is VoIP? Useful Terms help you learn the potential of this technology
VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of VoIP is its ability to help reduce expenses because telephone calls travel over the data network rather than the phone company’s network.
IP telephony encompasses the full suite of VoIP enabled services including the interconnection of phones for communications; related services such as billing and dialing plans; and basic features such as conferencing, transfer, forward, and hold. These services might previously have been provided by a PBX.
IP communications includes business applications that enhance communications to enable features such as unified messaging, integrated contact centers, and rich-media conferencing with voice, data, and video.
Unified communications takes IP communications a step further by using such technologies as Session Initiation Protocol (SIP) and presence along with mobility solutions to unify and simply all forms of communications, independent of location, time, or device.
What is VoIP: Service Quality
Public Internet phone calling uses the Internet for connecting phone calls, especially for consumers. But most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using their own networks, companies have more control in ensuring that voice quality is as good as, if not better than, the services they would have previously experienced with their traditional phone system.
The Benefits of Cisco VoIP
Cisco VoIP phones or voice clarity of definition is valuable in a business is supreme, than the traditional phone system. Typically, when your business depends on customer calls your company, boost call quality higher than all else, customer support representatives and the signal quality is most valuable to complete the call you are in succession the business profit.
But there is more and more use of Cisco VoIP call routing, and from the company’s management, not just the support side. In order to distinguish the company’s management side, can you imagine the support, as agent to receive calls from customers. Whether customers want, the agent should be able to clearly hear it and respond accordingly.
The management side of the company includes the clerks who ԁο the accounting or the company, the secretaries who receive incoming calls from prospective clients, etc. People who own and run companies are result out the compensation of Cisco VOIP as opposed to even using the traditional PABX system.
Even if the PABX or the Private Automatic Branch Exchange handles all incoming and outgoing calls going to most of the company departments, an increasing number of companies are using a fusion system of VOIP and the traditional PABX in handling both calls to and from the departments and to/from the support side.
The largest difference to using the VoIP is the clarity of the voice and the efficiency of the system that it uses. While it is right that you subdue use internet bandwidth when using VoIP, advancements in the field of data compression allows a total lot more voice channels to be integrated into a data channel that comprises just one ordinary telephone line. This means that if you manage to compress up to 7 to 10 real voice data channels in your internet DSL line, this is equivalent to having up to 10 people talk to each other using just one ordinary telephone line.
Not only that, while you are able to compress the voice data in real time using the same internet that everybody is using, you are subdue able to use the rest of the internet for other uses, like managing your web application for the Cisco VoIP that you are using, search for answer to the question that the customer gave to you or even follow up on customers who you have to call back and more.
The chief advantage of using Cisco VoIP is the huge number of voice data channels that you can use over ordinary telephone lines. This is coupled with the fact that the VoIP is also backward unified to the traditional telephone systems so that you can also call anyone, anywhere in world in real time.
With the proliferation of Voice over IP (VoIP) telephone technologies, Cisco phones have become a popular choice because of an extensive selection of models covering a wide range of needs. While they employ features specific to the Cisco VoIP servers, these phones can also be used with “open source” VoIP technologies. So you can visit Cisco’s official site to see Cisco IP Phones VoIP