7 Types of Cisco SMARTnet Services

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Do you buy Cisco equipment? If yes, you must hear about the Cisco SMARTnet.

What is Cisco SMARTnet?

Cisco® SMARTnet® Service is an award-winning technical support service that gives customers IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources.

General speaking, Cisco SMARTnet service makes you easy to get help from Cisco professional technical team.

However, there are so many series of Cisco equipment, like Cisco router, Cisco switches, Cisco firewalls, etc. We will find there are many Cisco® SMARTnet® Service, maybe 1 million.

How many types of Cisco SMARTnet?

We try to collect information and there may be 7 types.

  1. SMB Support Assistant

Hardware and Software Support – Replacement Hardware by Next Business Day

– Easy to use networking support

– Operating System bug fixes when required

– 24 x 7 Access to SMB support technicians

– Business Hours Fault Resolution

– Replacement hardware delivered by the next business day (subject to fault identification by Cisco)

– Software tools designed to simplify hardware configuration and use

– Typically priced at 40% less than “full blown” SMARTnet

Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations – choose SMARTnet for these.

  1. Cisco SMARTnet 8x5xNBD

Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– Business Hours Fault Resolution

– Replacement hardware delivered by the next business day (subject to fault identification by Cisco)

  1. Cisco SMARTnet 8x5x4

Major and maintenance releases of Cisco IOS software

– Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– Business Hours Fault Resolution

– Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)

  1. Cisco SMARTnet 24x7x4

Hardware and Software Support Replacement Hardware within 4 Hours

– Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– 24 x 7 Fault Resolution

– Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)

  1. Cisco SMARTnet Onsite 8x5xNBD

Hardware and Software Support Replacement Hardware by Next Business Day

– Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– Business Hours Fault Resolution

– Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by Cisco)

  1. Cisco SMARTnet Onsite 8x5x4

Hardware and Software Support Replacement Hardware within 4 Hours

– Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– Business Hours Fault Resolution

– Replacement hardware and an Engineer to install it, to be on-site within 4 hours. (subject to fault identification by Cisco)

  1. Cisco SMARTnet Onsite 24x7x4

Hardware and Software Support Replacement Hardware within 4 Hours

– Major and maintenance releases of Cisco IOS software

– 24 x 7 Access to TAC

– 24 x 7 Fault Resolution

– Replacement hardware and an Engineer to install it, to be on-site within 4 hours (subject to fault identification by Cisco)

We know the types now and it can help us select the right services for your Cisco equipment.

Cisco SMARTnet Pricing?

Welcome to search the SMARTnet you want and buy with Router-switch.com.

search cisco smartnet

Related Topics:

How to Choose a Cisco IOS Software Feature License?

What a Cisco Mobility Express Bundle!

 

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