Top 5 VoIP Concepts to Know for CCNA Voice—VoIP Basic for CCNA Voice Exam

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The demand for IT professionals with a strong network background in Voice and Telephony technologies is growing.

Brief Info of CCNA Voice Certification

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice Certification assesses skills and knowledge related to the Cisco Unified Communications Manager 8.0 (CUCM) 8.0. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

The implementation of Voice over IP (VoIP) has become more common as an organizational alternative to traditional voice services. So here we talk about reviews the basic concepts of voice operations, and provides a base of knowledge for deploying and operating these technologies.

The CCNA Voice certification provides the candidate an associate level of knowledge in several common voice implementations. These implementations can include devices like IP phones, gateways and gatekeepers, as well as voice concept basics like call control and QoS. The CCNA Voice certification holder holds such titles as Voice Administrator, Voice Technician or Telecom Analyst, and has the ability to administer these types of voice implementations.

Top 5 VoIP Concepts to Know for CCNA Voice

Sampling & Quantization (PCM)

Sampling takes a continuous signal and converts it into a discrete signal; quantization is then used to assign a value representing the sample. The amount of values available depends on the quantization type used; typically, in voice communications, 8-bit quantization is used. The standard codec that is used on voice networks is G.711 which samples an 8-bit signal (via quantization) at 8000 times a second. Signals are digitally represented by 256 values from -127 (11111111) through 127 (01111111) with the first digit representing value polarity. An example of this is shown in Figure 1.

Sampling and Quantization Example

Voice Interfaces (Analog & Digital)

Voice interfaces are what connect the voice device to the outside world. When implementing VoIP on modern equipment, it is still necessary in most implementations to utilize some type of voice interface even with the popularity of VoIP compatible phones. There are two groups of voice interfaces that are used to connect to other voice equipment, analog and digital.

Analog Voice Interfaces

There are three major types of analog interface, these include:

•   Foreign Exchange Office (FXO)
•    Foreign Exchange Station (FXS)
•    Earth and Magneto (E&M)

FXO and FXS interfaces are used in combination with one another. For example, a standard phone is a FXO device which connects to a FXS port on a voice device. Another example of this would be a FXS port on another telephone device which connects to a FXO port.

The typical duty of an FXO interface is to provide on and off hook indication which is an indication of whether the analog loop is open or closed.

The typical duty of an FXS interface is to provide battery current, ring voltage and dial-tone.

E&M is an interface that is traditionally used to connect between voice switch devices. There are five different types of E&M signaling, with Type 1 being the most common in the U.S.

Digital Voice Interfaces

There are two main voice digital interfaces, Basic Rate Interface (BRI) and Primary Rate Interface (PRI). A BRI provides up to 2 channels of voice with a smaller signaling channel. A PRI provides up to 23 channels of voice with an additional 24th channel which is used for signaling. Both of these interfaces are used more commonly in voice implementations as a replacement for an E&M analog interface. The use of BRI and PRI is also common when delivering voice to customer premises.

Call Legs & Dial Peers

A call leg is a commonly used term to reference a logical connection between two devices. Depending on the number of devices that are used to connect a voice connection from source to destination, the number of call legs can get quite high.

A dial peer on a Cisco device refers to a physical configuration of a call leg. There are different dial peer types including a POTS dial peer and a Voice-network dial peer (commonly VoIP)Figure 2 shows a common example of dial peer implementation.

Dial Peer Example


A codec is a process of coding and decoding a signal.  Typically, a voice codec is used to compress the voice signal into a specific bit-rate in order to be transferred between devices. The most commonly used codec is G.711 which is associated with uncompressed (mostly) voice. Table 1 shows a list of the most commonly used modern codecs.




Bit Rate



Pulse Code Modulation




Sub-Band ADPCM

48, 56, 64-kbps



Modulated Lapped Transform

24 and 32-kbps



Algebraic Code Excited Linear Prediction Coder

6.60, 8.85, 12.65, 14.25, 15.85, 18.25, 19.85, 23.05 or 23.85-kbps

G.723.1 (5.3-kbps)


Algebraic Code Excited Linear Prediction Coder


G.723.1 (6.3-kbps)


Multi Pulse-Maximum Likelihood Quantization




Adaptive Differential Pulse Code Modulation

16, 24, 32 and 40-kbps



Low Delay Code Exited Linear Prediction




Conjugate Structure Algebraic CELP (High Complexity)




Conjugate Structure Algebraic CELP Annex A (Lower Complexity then G.729) (Medium Complexity)




Conjugate Structure Algebraic CELP (G.729 with silence compression support) (High Complexity)




Conjugate Structure Algebraic CELP (G.729 A with silence compression support) (Medium Complexity)


Numbering Plan

The numbering plan is simply a plan that is followed in the allocation of phone numbers. Most people are familiar with this assignment of various area codes and prefixes throughout the country. In North America, this plan is called the North American Numbering Plan (NANP). This plan defines the use of a 10 digit phone number which includes a three digit Numbering Plan Area (NPA) that is used to identify the area (also called the area code), the NXX that is used to identify the central office and a four digit station code which identifies the specific end device.

The overview of voice operations covered in this article should help in understanding the fundamental concepts that are part of a voice certification.

—Original reading at Petri IT Knowledgebase


More Related CCNA Voice Certification Tips:

10 Things You Should Know About the Cisco CCNA Voice Certification

The Benefits of Cisco VoIP

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