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Firstly, let’s have a quick look at what Cisco SMARTnet Service is.

Maintain Network and IT Infrastructure CoverageCisco SMARTnet Service-IMPROVE NETWORK & IT INFRASTRUCTURE PRODUCT AVALABILITY

Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive resources.

Cisco SMARTnet is essential to keeping your business functions available, secure, and operating at peak performance. Networks are the lifeline that connects your customers to goods and services, and the effects of downtime can be significant, decreasing productivity, eroding customer confidence, and losing revenue.

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

What You Get:

  • Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
  • Self-help support through online communities, resources, and tools
  • Hardware replacement options, including 2-hour, 4-hour and next business day
  • Operating System (OS) software updates
  • Smart, proactive diagnostics and immediate alerts on devices enabled with Smart Call Home

All right, many Cisco users wanna know what Cisco SMARTnet Service exactly is? And what it can do for us. So here we will share some basic knowledge of Cisco SMARTnet Service…

Cisco SMARTnet Service is an award-winning technical support service that can give your IT staff direct, anytime access to Cisco experts and online self-help resources required to resolve issues with most Cisco products. With SMARTnet Service, you can choose from a broad range of service delivery options for Cisco products.

How Does Cisco SMARTnet Help Solve Your Problems?

As your network and data center evolve and you add new business processes, systems, and services, the consequences and costs of downtime increase dramatically, and delays in resolving issues can bring your business operations to a standstill. In addition, technology changes rapidly, and keeping your IT staff up to date on the latest advances and security issues can be challenging.

Cisco SMARTnet can help you:

•Quickly resolve issues: Identify and resolve problems quickly before they significantly affect business continuity.

•Empower your IT staff: Improve operational efficiency by keeping your IT staff up to date on the latest technology advances and security threats.

•Mitigate risk: Detect security issues that could negatively affect the availability, performance, and reliability of your network.

Cisco SMARTnet Service Features

Cisco SMARTnet gives you access to a wealth of Cisco support tools and expertise, providing you with greater IT infrastructure and network availability and performance while reducing operating costs. Cisco SMARTnet Service provides:

•Fast support from experts: Connect directly to the Cisco Technical Assistance Center (TAC), staffed by thousands of certified Cisco professionals with experience diagnosing the toughest problems in your network and data center.

•Online self-help support: Access extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools. Table 1 shows the support resources available with Cisco SMARTnet Service.

•Smart, proactive diagnostics: Gain critical insight with the embedded Cisco Smart Call Home feature, which offers detailed diagnostics and immediate alerts on enabled devices.

•Ongoing operating system updates: Access new OS features, including both minor and major OS releases, with the latest operating system software updates within your licensed feature set.

•Rapid hardware replacement: Get the coverage you need for each device with flexible hardware replacement options, including 2-hour, 4-hour, and next-businessday (NBD) advance replacement, as well as return for repair (RFR).

•Onsite support: A certified field engineer will travel to your location to replace failed hardware under the optional onsite support.

Table 1. Cisco SMARTnet Service Resources

Cisco SMARTnet Service Resources

Table 2. Comparison of Cisco SMARTnet Service and Warranty

Comparison of Cisco SMARTnet Service and Warranty

1. Some equipment exclusions might apply; consult a service sales representative for more details.

2. Return for repair on select video products only.

3. Some products come with different warranties. Please see for more information

4. Warranty only makes sure that software media is defect free and the software substantially conforms to published specifications.

5. Cisco Unified Computing System also includes ongoing downloads of BIOS, drivers, firmware, and Cisco Unified Computing System Manager (UCSM).

Learn More About SMARTnet Service

Get all the detailed services information using the SMARTnet Service Data Sheet

Answer all your services questions with SMARTnet Service Q&A

See how this service can support your Cisco Unified Computing System (UCS)

How to Buy

Buy services and manage contracts

Find a local reseller or online reseller


More Cisco References:

Top Five Cisco IOS Commands Every Network Admin Should Know

What You Could Do While Facing End-of-Life Cisco Hardware

Four Modes to Access and Configure a Cisco Router

Cisco Changes Licensing for Unified Communications Platform

Cisco VSS Configuration: Cisco Catalyst 6500 Virtual Switching System

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