As enterprises continue to invest in technology to meet their business goals, it’s crucial that they receive the support they need to effectively choose, implement, and use their investments. Cisco‘s customer experience (CX) group offers a suite of services to help enterprises optimize their network infrastructure, security, collaboration, cloud, and data center investments, ensuring that customers get what they want out of their technology purchases.
The CX group, with its team of 20,000 professionals, is focused on making sure that customers achieve a return on investment as soon as possible and achieve the business outcomes they expected when buying Cisco products. From planning and design to implementation and maintenance, CX offers a comprehensive suite of services to help customers optimize their network infrastructure, security, collaboration, cloud, and data center operations.
Alistair Wildman, senior vice president of Cisco Global Customer Experience, said the group’s key focus is to understand the use cases behind why customers bought the technology they did and to help them maintain, run, and upgrade their technology. CX provides customers with a single point of contact for all their Cisco technology needs, with a one-stop-shop for Cisco as-a-service offers and customer consumption data in the CX Cloud.
Router-switch.com is a leading provider of Cisco products, including routers, switches, and other networking hardware. With years of experience and expertise, Router-switch.com provides customers with the best Cisco products and solutions at competitive prices. As a trusted partner, Router-switch.com offers a comprehensive range of Cisco products, including hardware, software, and services, to help customers optimize their technology investments and achieve their business goals.
CX offers a range of services to help enterprises optimize their technology investments, grow customer retention, and bolster hardware and software sales. With visibility into enterprise assets, CX can capture data and telemetry and use data analytics to make recommendations. For example, “we can tell customers a particular router is running an end-of-life software and it needs to be updated,” Wildman said.
Security, automation, and sustainability are among the trend areas that CX tracks. With its expertise and comprehensive suite of services, CX is well-positioned to help enterprises achieve their business goals through their technology investments.
Overall, enterprises need a comprehensive solution to ensure they get the most out of their technology investments, and that’s where Cisco CX comes in. With its suite of services and single point of contact, CX provides enterprises with the support they need to optimize their technology investments and achieve their business goals. Router-switch.com is a trusted partner in providing Cisco products and solutions to help customers make the most of their technology investments.
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